Please fully read through this page to gain an understanding of our terms and conditions.
Order cancellations? Once an order is placed, and if a cancellation takes after we have make the transaction, a 10% restock charge applies to cover our credit card transaction fees, staff time and other costs.
Can I cancel a special or custom order? Special orders, and customer orders cannot be canceled, since we have already made purchases on your behalf. This includes Seeds of Light & Jewlery Factory pieces of jewelry or crystal wands and any other product so noted.
How do I make an exchange and return of a returnable item?If you are not satisfied with a product within two weeks (14 calendar days) of the receipt of your purchase and it is a returnable item, we will accept the product back for a store credit, exchange for other products, less the shipping and handling costs.
An acceptable return is based on the item(s) not being used, worn, soiled or damaged and can be resold in perfect condition. Earrings are not returnable.
Non-returnable items: Audio, video, DVD, CD's, earrings and incense. Any product marked on sale is not returnable. Defective merchandise will be replaced free of charge. Products must be returned clean, free of wear, tear or appear to have been read. Anything which is soiled or damaged from use cannot be returned.
If the item is damaged or defective, we will replace it without any cost to you, unless it was damaged as a result of misuse. Contact us within 24 hours after receiving the damaged item.
Store credits must be used within 14 days.
If the item is returnable, and you cannot find a suitable item to use your store credit, we will provide a credit back to your credit card, less shipping and handling, and a 10% restocking charge.
Items damaged by the shipper (UPS or FedEx) must be reported within 48 hours. If you want insurance on a package let us know in advance. Items you purchase are not insured for shipping unless you request the insurance.
You are responsible for the shipping and handling on returns or exchanges, both directions.
You must do the following PRIOR TO RETURNING A PURCHASED ITEM:
E-mail to arrange to get a Return Authorization. We must know the reason for the return in order to replace or get you a new one. If the product is unused, undamaged and can be resold, we will accept it back only after approval. Let us know what items you would like to exchange for. To return an item it must be in the original package, unused, and undamaged in any way. Very Important! You must include the receipt and packing slip-there are no exceptions to this. If you have not included a copy of the sales invoice and credit card receipt, we cannot process your return.
The 14 day return period must be adhered to-no exceptions please.
If you have questions on returns, contact us via e-mail: info@sunburstoasis.com Please do not call the toll free order line, they are equipped to handling incoming orders only.
Mailing address:
Sunburst Oasis
405 Tarrytown Rd, Suite 1241, White Plains, NY 10607USA
Sunburst Oasis policy - we reserve the right to not sell or refuse service.
Customer Order Line: 1-800-571-0239, New York and international order line 1-914-242-5055
Business Relations, vendors and other inquiries: 1-914-242-5055.
Our fax number is available with prior authorization and should be used only for ordering purposes.
Important note: You can leave us a voicemail or email 24/7and let us know the best times to get back to you.
